ee33 Privacy Policy

Introduction

At ee33, we take your privacy seriously. This Privacy Policy explains how ee33 collects, uses, shares, and safeguards personal information when you use our website at ee33.bio and the services we provide, including casino games, sports betting, live dealer tables, and payment processing. By accessing or using any part of the ee33 platform, you acknowledge that you have read, understood, and agree to the practices described in this document.

This policy applies to all users of the ee33 platform, including players registered from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and all other regions of Bangladesh. We are committed to maintaining the trust of our community by handling all personal data with the highest standards of care, confidentiality, and integrity.

Information We Collect

To provide you with a safe, secure, and personalised experience on ee33, we collect several categories of personal information. This collection occurs at registration, during active gameplay, and through ongoing platform interactions. The categories of data we collect include:

• Identity data — full name, date of birth, nationality, and government-issued identification documents submitted for account verification (KYC compliance).
• Contact data — email address, mobile phone number (used for bKash, Nagad, or Rocket payment verification), and physical address if required for compliance.
• Financial data — transaction amounts, payment method details (bKash wallet numbers, Nagad account references, Visa/Mastercard last four digits), deposit history, and withdrawal records.
• Technical data — IP address, device type, operating system, browser version, session duration, pages visited, and referral source.
• Behavioural data — game preferences, betting patterns, bonus usage history, and responsible gaming interaction records (self-exclusion requests, deposit limit settings).

We collect only the minimum data necessary to fulfil our obligations to you and to operate the ee33 platform in a responsible and compliant manner. We do not collect sensitive personal information such as biometrics, medical records, or racial data.

How We Use Your Information

Personal data collected by ee33 is used exclusively for legitimate operational purposes. We do not engage in undisclosed data monetisation. The principal uses of the data we collect are:

• Account creation and identity verification — to register, authenticate, and maintain your ee33 account in compliance with applicable anti-fraud measures.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• Platform improvement — to analyse usage patterns, optimise game performance, and develop new features that better serve our Bangladeshi player community.
• Customer support — to investigate and resolve account queries, payment disputes, bonus inquiries, and technical issues submitted to our support team.
• Responsible gaming compliance — to monitor player behaviour for signs of excessive gambling, apply self-exclusion settings, enforce deposit limits, and refer users to support resources where appropriate.
• Marketing communications — to send you relevant promotional offers, bonus notifications, and platform updates via email or SMS, but only where you have provided explicit consent. You may opt out at any time.

Data Sharing and Disclosure

ee33 does not sell, rent, or trade your personal data to third parties for commercial gain. We may share your data only in the following strictly limited circumstances:

• Licensed technology partners — game software suppliers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt receive only the session and gameplay data necessary to deliver their services. No financial or identity data is passed to these providers beyond what is required to authenticate a session.
• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transactional data required to complete a payment instruction. These processors operate under their own privacy policies, which we encourage you to review.
• Legal and regulatory disclosure — if required by applicable law or in response to a valid legal request from a competent authority, ee33 may disclose personal data to the extent mandated, and only to that extent.

In all cases where data is shared with third parties, we require those parties to maintain confidentiality and to use the data only for the specific purpose for which it was disclosed. We do not permit our data partners to use your information for their own independent marketing activities.

Cookies and Tracking Technologies

ee33 uses cookies and similar tracking technologies to improve the functionality, security, and personalisation of the platform. A cookie is a small text file stored on your device by your web browser. We use the following types of cookies:

Essential cookies keep your session active, maintain your login state, and enable core platform functions such as game loading and payment processing. These cannot be disabled without affecting platform functionality. Analytical cookies help us understand how players navigate ee33 so we can improve the user experience. Preference cookies remember your settings such as language preference and display options to reduce repetitive input on future visits.

Data Security

The security of your personal information is a core operational priority for ee33. We employ industry-standard technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes 256-bit SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and staff training on data protection protocols.

While we implement robust safeguards, no system transmitted over the internet can be guaranteed to be completely secure. In the unlikely event of a data breach that materially affects your personal information, we will notify affected users promptly and take all reasonable steps to mitigate any harm. We encourage all players to use a strong, unique password for their ee33 account and to never share their login credentials with anyone.

Data Retention

ee33 retains personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal and operational obligations. Specifically, financial transaction records are retained for a minimum period required by applicable financial compliance standards. Account activity logs are retained for fraud detection and dispute resolution purposes. If you close your ee33 account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

Players who have submitted a self-exclusion request under our responsible gaming programme will have their exclusion records retained indefinitely to prevent re-registration during the exclusion period, even if the account is otherwise closed. This retention is in the interest of player welfare.

Your Rights Over Your Data

As an ee33 platform user, you have specific rights relating to the personal data we hold about you. These rights include:

• Right of access — you may request a copy of all personal data we hold about you at any time.
• Right of rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request its correction.
• Right of erasure — subject to our legal retention obligations, you may request deletion of your personal data if it is no longer required for the purposes for which it was collected.
• Right to restrict processing — you may request that we pause processing of your data in certain circumstances, such as while a correction or erasure request is under review.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at the email address listed in the Contact Us section of this policy. We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Third-Party Services and Links

The ee33 platform integrates third-party game software and payment services, as described in the Data Sharing section above. These third-party providers operate independently and are governed by their own privacy policies. ee33 is not responsible for the data practices of third-party game studios or payment processors once data has been transmitted to them in accordance with the purposes described herein.

We encourage you to review the privacy policies of Pragmatic Play, Evolution Gaming, bKash, Nagad, and any other third-party provider you interact with through the ee33 platform, so that you understand how those organisations handle your information independently of ee33.

Children's Privacy and Age Restriction

ee33 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, any person under the age of 21. If you are under 21 years of age, you are not permitted to register an account, deposit funds, or participate in any game or betting activity on ee33. We implement age verification checks at the point of registration and reserve the right to request supporting identity documents at any time.

Changes to This Privacy Policy

ee33 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, send a notification to registered users via the email address associated with their account.

Your continued use of the ee33 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any changes to the policy, you should discontinue use of the platform and may request deletion of your account and associated data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ee33 handles your personal data, please contact our data support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] — Our support team operates 24/7 and will respond to data-related requests within 3 business days. For urgent security concerns, please include the word URGENT in your subject line.